1. General Terms
- By using the services of PINAS TOURISM LLC, the customer agrees to comply with all Terms & Conditions stated herein.
- The company reserves the right to amend these terms at any time without prior notice.
2. Services Offered
- Airline ticketing
- Visa processing and visa change services
- Holiday packages
- Other travel-related services
All services are provided as an intermediary between the customer and third-party providers.
3. Payment Policy
- Full payment must be made before issuance of any service.
- Payments must be made only to official company channels.
- The company is not liable for payments made to unauthorized individuals or accounts.
4. Cancellation & Refund Policy
Certain services are non-refundable, including but not limited to:
- Once an invoice/receipt is issued, cancellation will incur a 20% charge, even if services are not yet provided.
- Tickets, visas, holiday packages, visa change services, and travel insurance are non-refundable once issued.
- Refunds (if applicable) are subject to airline/third-party rules.
- All service fees, visa fees, and taxes are non-refundable.
5. Travel Insurance
- Travel insurance is issued through third-party providers.
- PINAS TOURISM LLC is not responsible for rejected claims.
6. Visa & Immigration Disclaimer
- Visa approval is at the sole discretion of immigration authorities.
- The company does not guarantee visa approval.
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The customer is responsible for:
- Overstay fines
- Immigration violations
- Travel bans
- The company is not liable for denied boarding or entry.
7. Customer Responsibilities
- Ensure all personal details (name, passport, etc.) are correct before issuance.
- Review all documents immediately upon receipt.
- Report any errors within the same day.
- Failure to report errors on time means automatic acceptance.
8. Changes & Amendments
- All changes are subject to airline/hotel/provider rules.
- Any penalties, fare differences, or charges will be borne by the customer.
9. Limitation of Liability
- The company acts only as an agent/intermediary.
- Not responsible for:
- Flight delays/cancellations
- Visa rejection
- Hotel/service issues
- Force majeure events (e.g., war, pandemic, government restrictions)
10. Force Majeure
The company is not liable for failure or delay due to events beyond control, including:
- Natural disasters
- War or political unrest
- Government restrictions
12. Data Protection & Privacy
- Customer information is collected only for service processing purposes.
- Data will not be shared except with relevant authorities or service providers.
13. Contact Information
Customers may contact PINAS TOURISM LLC for any concerns or clarifications via official communication channels.
